FAQs

Sign-up Policy

What is the sign-up policy at Versus Fitness?
The sign-up policy at Versus Fitness requires new members to pay the first and last month's
membership dues, along with a $45 initiation fee, at the time of joining.
Why do I need to pay the first and last month’s dues upfront?
Paying the first and last month’s dues upfront ensures a smooth transition and avoids any interruption in your membership. It also helps us maintain administrative efficiency.
What is the initiation fee for?
The $45 initiation fee covers the administrative costs associated with setting up your membership, including account creation, orientation, and initial access setup.
Is the initiation fee refundable?
No, the $45 initiation fee is non-refundable. This fee is required to cover the administrative costs incurred during the sign-up process.

Why am I being charged an annual fee of $60 after 14 days?
The annual fee is part of the membership agreement and helps cover the cost of maintaining and improving the gym facilities and services. This fee is charged after the initial 14-day trial period to ensure that members have had enough time to decide if they wish to continue with their membership.
Is the annual fee of $60 included in my monthly membership fee?
No, the annual fee is a separate charge from your monthly membership fee. It is billed once a year,
while your monthly fee covers your regular access to the gym and its amenities.
When exactly will the annual fee be charged?
The annual fee will be charged 14 days after the start of your membership. For example, if your
membership started on January 1st, the annual fee will be charged on January 15th.
Can I get a refund for the annual fee if I cancel my membership?
The annual fee is generally non-refundable. However, if you cancel your membership within the 14-day trial period, you will not be charged the annual fee. If you cancel after the fee has been charged, refunds are typically not provided.

What is the 24-hour cancellation policy for personal training sessions?
The 24-hour cancellation policy requires members to cancel their personal training sessions at least 24 hours in advance. If a session is not canceled within this timeframe, the member may be charged for the session.
How can I cancel a personal training session?
You can cancel your personal training session through the Versus Fitness app, by logging into your online account, or by contacting the front desk at your gym location.
What happens if I cancel a session less than 24 hours before the scheduled time?
If you cancel a session less than 24 hours before the scheduled time, you may be charged for the full cost of the session, as per the terms of the cancellation policy.
Can I reschedule a personal training session within 24 hours?
Rescheduling a personal training session within 24 hours is considered a cancellation and will be subject to the same policy. To avoid charges, reschedule your session more than 24 hours in advance.

What is the 24/7 access feature at Versus Fitness?
The 24/7 access feature allows members to use the gym facilities at any time, day or night, using a personal access code for the back door.
How do I obtain my personal access code for 24/7 access?
Your personal access code is provided when you sign up for a Versus Fitness membership that includes 24/7 access. If you did not receive your code or have misplaced it, please contact our customer service team at (732) 618-6766.
How do I use my personal access code to enter the gym?
To enter the gym, simply go to the back door and enter your personal access code on the keypad. The door will unlock, granting you access to the facility.
Can I share my personal access code with others?
No, your personal access code is unique to you and should not be shared with anyone. Sharing your code may result in suspension or termination of your membership.